Last updated: 22 October 2026

Welcome to Haven & Heritage. These Terms & Conditions govern your access to and use of our website, including browsing our collections, creating an account, placing orders and accessing our services.

Please read these terms carefully before using our website. By accessing or using Haven & Heritage, you agree to comply with these Terms & Conditions and any applicable laws.

Important Notice: Haven & Heritage is currently operated as a demonstration ecommerce website for educational purposes. Products, orders, shipping arrangements and checkout features may be simulated. No real orders will be fulfilled while the website remains in demonstration mode.

1. General Conditions

Haven & Heritage provides an online platform featuring home décor, furnishings, lighting, decorative accessories and related products.

By using this website, you agree to provide accurate information when creating an account, submitting enquiries or placing orders.

You must not use the website for unlawful, fraudulent or unauthorised purposes.

We reserve the right to restrict access to the website where reasonably necessary to maintain its security, prevent misuse or comply with applicable legal requirements.

2. Eligibility and Customer Accounts

Customers may be able to create an account to manage their personal details, view order information and access other shopping features.

When registering an account, you agree to:

• Provide accurate and current information.
• Keep your account credentials confidential.
• Notify us if you become aware of unauthorised account activity.
• Avoid using another person’s account without permission.

You are responsible for taking reasonable steps to protect your login details.

We may suspend or restrict an account where there is reasonable evidence of fraudulent activity, misuse or a breach of these terms.

3. Product Information and Availability

We aim to provide clear and accurate information about the products displayed on our website.

Product descriptions may include dimensions, colours, materials, designs, available variations and other relevant specifications.

Although we endeavour to present products accurately, the appearance of colours and textures may vary depending on individual devices, monitors and display settings.

Measurements and specifications should be reviewed carefully before placing an order.

Product availability may change, and displaying an item on the website does not guarantee that it will remain available.

4. Pricing and Currency

Unless otherwise stated, prices displayed on Haven & Heritage are expressed in Australian dollars (AUD).

Product prices may be updated from time to time.

The total amount payable for an order will be presented during checkout and may include applicable taxes and shipping charges.

Any promotional prices, discounts or special offers are subject to their stated conditions and availability.

If an obvious pricing or product information error is identified, we may contact the customer to confirm the correct details before accepting or fulfilling an order. Any applicable consumer rights remain unaffected.

5. Orders and Order Acceptance

Adding products to a shopping cart does not reserve those products or guarantee availability.

When a customer submits an order, the website may generate an order number and send an acknowledgement email.

An automated order acknowledgement confirms that the order information has been received. It does not necessarily mean the order has been accepted for fulfilment.

For a genuine commercial transaction, an order would be accepted when confirmed by the store in accordance with its order-processing procedures.

We may seek clarification or decline an order where there is a legitimate reason, including suspected fraud, unavailable stock or incorrect order information, subject to applicable law.

During demonstration mode, submitted orders are used only to test website functionality and will not result in actual product dispatch.

6. Payment Methods and Security

Available payment methods are displayed during checkout.

Customers must provide accurate information when using an available payment method and must have authority to use that method.

Payment methods may be provided by independent third-party payment service providers and may be subject to additional terms.

Haven & Heritage does not guarantee uninterrupted availability of any particular payment service.

Customers should not submit real payment card information while this website operates in demonstration mode.

7. Shipping and Delivery

Shipping availability and delivery charges depend on the customer’s delivery address, order value and applicable shipping method.

For demonstration purposes, Haven & Heritage currently displays the following Australian shipping arrangements:

• New South Wales: $10 flat-rate shipping for eligible orders below $200.
• Other supported Australian states and territories: $15 flat-rate shipping for eligible orders below $200.
• Free shipping for eligible orders of $200 or more.

These rates are subject to the shipping options displayed during checkout.

Delivery timeframes, if provided, are estimates and may depend on the destination, availability and delivery arrangements.

Customers are responsible for providing a complete and accurate delivery address.

If an address is incomplete or incorrect, additional information may be required before delivery can proceed.

No products will actually be dispatched while Haven & Heritage remains a demonstration website.

8. Returns, Refunds and Exchanges

Customers should refer to our Refund and Returns Policy for information about requesting a return, exchange, repair or refund.

For genuine purchases, eligibility for a remedy depends on the circumstances of the purchase, the condition of the product and applicable Australian consumer protection laws.

Customers should contact the store if a product is damaged, defective, incorrectly supplied or otherwise does not meet applicable consumer guarantees.

Nothing in these Terms & Conditions or our returns policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

9. Australian Consumer Law

Where applicable, purchases made through Haven & Heritage are subject to the consumer guarantees provided under the Australian Consumer Law.

These guarantees may include requirements that products:

• Are of acceptable quality.
• Match their descriptions.
• Are fit for a purpose made known to the seller in circumstances where the guarantee applies.
• Comply with applicable express warranties.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund or compensation under Australian consumer protection laws.

Any voluntary store policy or manufacturer warranty operates in addition to, and does not replace, statutory consumer rights.

10. Promotions, Discounts and Coupons

Haven & Heritage may display promotional offers, discount codes or special pricing from time to time.

Unless otherwise stated, promotional offers:

• Apply only to eligible products or orders.
• Must be used within any stated promotional period.
• Cannot necessarily be combined with other discounts.
• May be limited to specified products, customers or purchase conditions.

Promotion details will be provided with the relevant offer.

We may withdraw or correct a promotion where reasonably necessary, subject to any existing contractual obligations and applicable consumer law.

11. Intellectual Property

Unless otherwise indicated, the Haven & Heritage name, branding, website design and original written content are used as part of this demonstration website.

Certain product photographs, design assets, trademarks, software components and other materials may belong to their respective owners or licensors.

Visitors must not reproduce, distribute or commercially exploit website content without the relevant permission or another lawful basis.

Nothing in these terms grants ownership of any intellectual property displayed on the website.

12. Acceptable Website Use

When using Haven & Heritage, visitors must not:

• Attempt to gain unauthorised access to accounts, systems or customer information.
• Introduce viruses, malicious code or other harmful material.
• Interfere with the website’s operation or security.
• Submit fraudulent orders or misleading account information.
• Use automated systems to disrupt or excessively burden the website.
• Misuse website content in violation of applicable laws or third-party rights.

We may take reasonable steps to investigate and address suspected misuse.

13. Third-Party Services and External Links

Our website may contain links to third-party websites or use external services for payment processing, analytics, communication or other ecommerce functions.

These third parties may operate under their own terms and privacy policies.

We do not control all content, systems or services operated by third parties.

Visitors should review the relevant terms before interacting with external websites or services.

Nothing in this section limits rights that cannot lawfully be excluded.

14. Privacy and Personal Information

Haven & Heritage may collect information submitted through customer accounts, checkout forms, contact forms and other website features.

This information may include names, contact details, delivery information and order-related details.

The handling of personal information is described in our Privacy Policy, which should be read alongside these Terms & Conditions.

Visitors should avoid submitting sensitive personal information that is unnecessary for using the website, particularly while it remains in demonstration mode.

15. Website Availability and Limitation of Liability

We aim to maintain a functional and accessible website, but access may occasionally be interrupted due to maintenance, updates, technical issues or circumstances beyond our reasonable control.

Website information is provided for general shopping and product information purposes.

To the extent permitted by applicable law, Haven & Heritage does not accept responsibility for losses arising solely from events outside its reasonable control.

However, nothing in these terms excludes or limits liability where doing so would be unlawful, including liability arising under applicable Australian consumer protection legislation.

16. Changes to These Terms & Contact Information

These Terms & Conditions may be updated to reflect changes to our website, products, services, business arrangements or legal obligations.

The updated version will be published on this page with a revised last-updated date.

Changes will not retrospectively remove rights or remedies that customers are entitled to under applicable law.

For questions about these Terms & Conditions, please use the Contact Us page on our website.

Haven & Heritage

Timeless Décor for Modern Living

Website: https://saima.clovynx.com/

Store status: Educational demonstration website — no real orders are fulfilled.