Privacy Policy

Haven & Heritage | Timeless Décor for Modern Living

Last updated: 23 October 2026

At Haven & Heritage, we respect your privacy and aim to handle personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, how that information may be used and stored, and how you can contact us regarding your privacy.

Important Notice: Haven & Heritage is an educational demonstration website. Although no real purchases are fulfilled, personal information entered into contact forms, customer accounts and checkout pages may still be collected and stored.

1. Information We Collect

When you visit or interact with Haven & Heritage, our website may collect the following information:

• Personal information: Your name, email address and telephone number.
• Order information: Products selected, billing and shipping addresses, order numbers and demonstration transaction details.
• Account information: Login details, account preferences and order history.
• Contact enquiries: Messages and information submitted through our Contact Us form.
• Technical information: IP addresses, browser information, cookies and other information needed for website functionality.

We aim to collect only the information reasonably necessary to operate and demonstrate the website’s features.

2. How We Use Your Information

Information collected through Haven & Heritage may be used to:

• Demonstrate online shopping and checkout processes.
• Create and manage customer accounts.
• Display simulated orders and order histories.
• Respond to customer enquiries.
• Maintain website security and functionality.
• Test and improve the website’s design, performance and features.

Haven & Heritage does not process real purchases or dispatch physical products.

3. Customer Accounts and Orders

When visitors create an account or enter information during checkout, WooCommerce may store their personal and order details within the website’s database.

This information may include names, contact details, billing addresses, shipping addresses, selected products and order statuses.

Although transactions are simulated, submitted information may remain accessible to authorised website administrators.

Visitors are encouraged not to enter unnecessary or sensitive personal information.

4. Cookies and Website Functionality

Our website may use cookies and similar technologies to support essential features, including:

• Remembering products added to the shopping cart.
• Maintaining customer login sessions.
• Supporting checkout and account functionality.
• Remembering certain website preferences.

Some WordPress plugins or embedded third-party services may also use cookies.

Visitors can manage or disable cookies through their browser settings. However, disabling certain cookies may affect shopping cart, checkout and customer account functions.

5. Contact Forms

When you submit an enquiry through our Contact Us page, the information you provide may be transmitted through the website’s email services.

This may include your name, email address and message.

We use this information to respond to enquiries and demonstrate customer communication features.

6. Sharing of Information

Personal information may be processed by third-party services that support the operation of our website.

These may include:

• Website hosting providers.
• WordPress and WooCommerce services.
• Email delivery services.
• Plugins supporting website functionality, security and maintenance.

Some service providers may process or store information outside Australia. The countries involved depend on the providers and their configurations.

We do not intentionally sell customers’ personal information.

7. Data Storage and Security

We aim to take reasonable steps to protect personal information against unauthorised access, misuse, loss and disclosure.

Information may be stored within the WordPress database, website hosting environment or associated email systems.

Access to customer information is intended to be limited to authorised users who require it for website administration or demonstration purposes.

However, no website or electronic storage system can guarantee absolute security.

8. Data Retention

Personal information may be retained for as long as reasonably necessary to operate, maintain and demonstrate the website, respond to enquiries or meet applicable requirements.

Retention periods may vary depending on the type of information and the settings of WordPress, WooCommerce, the hosting provider and associated services.

Information that is no longer required should be securely deleted or de-identified where appropriate.

9. Accessing or Correcting Your Information

You may contact us if you wish to request access to, correction of or deletion of personal information held through this demonstration website.

Requests will be considered in accordance with applicable privacy laws and any relevant legal or technical requirements.

You may also be able to update certain account details through the My Account page, where that functionality is available.

10. Children’s Privacy

Haven & Heritage is not specifically designed for children.

We do not intentionally seek to collect personal information from children.

If you believe that personal information relating to a child has been submitted through our website, please contact us so the matter can be reviewed.

11. External Websites

Our website may contain links to external websites, services or embedded content.

External websites may have their own privacy practices and policies.

Haven & Heritage is not responsible for the privacy practices of third-party websites. Visitors are encouraged to review those websites’ privacy policies before providing personal information.

12. Privacy Enquiries and Complaints

If you have questions, concerns or complaints about how your personal information is handled, please contact us through our Contact Us page.

We will review privacy-related enquiries and complaints and respond as appropriate.

Where applicable, individuals may have rights under Australian privacy legislation, including the Australian Privacy Principles.

Individuals may also be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to the relevant legal requirements.

13. Changes to This Privacy Policy

Haven & Heritage may update this Privacy Policy to reflect changes to website functionality, services, information-handling practices or applicable legal requirements.

Any updated version will be published on this page.

Visitors are encouraged to review this policy periodically.

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Educational Website Notice

Haven & Heritage is a demonstration e-commerce website developed for educational purposes.

Products, customer accounts, shopping carts, checkout options, payment methods and order-management features are provided to demonstrate online retail functionality.

No real purchases are processed, no physical products are dispatched, and no actual payments or refunds take place.

Despite its educational purpose, information submitted through website forms and customer accounts may still be stored and processed.

For further assistance, please visit our Contact Us page.